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Terms & Conditions

Terms and Conditions

 1. Law
2. Pricing
3. Stock Availability
4. Ordering
5. Data Protection
6. Payment
7. Delivery of your order
8. Refunds and Returned Goods
9. Security and Fraud
10. Privacy Policy

11. Cookies

12. Copyright

1. Law
English Law governs all purchases via this web site.

Cake-Links Ltd is registered in England and Wales; Company Number 04809126
Our registered office is Cake-Links Ltd, 95 Bargates, Christchurch, Dorset, BH23 1QQ
Cake-Links Ltd is Vat registered - Registration number 823 4210 67

Placing an order with Cake-Links Ltd is acceptance of these terms and conditions.

2. Pricing
Prices and Products are subject to change without notice. Every effort is made to ensure our website prices are correct, however we reserve the right to alter prices where necessary.
We try to keep our website prices low in order to be competitive in the online market place. Therefore prices on the Cake-Links web site may differ to those in store, or in any printed advertisements or catalogues.

3. Stock Availability
All products are subject to availability.
We run a live system linked to our bricks and mortar shop, very occasionally an item may show as 'in stock' when no stock is available - this is rare and usually down to human error!
Where appropriate an item substitution of equal price and quality may be made, however if you are not completely satisfied with the substitution you can return it to us and we will pay the return costs.
If we are unable to substitute an item we will contact you by phone and or email to arrange either a different item or a refund for the item, or a full refund if you would like to cancel the whole order.

4. Ordering
Orders are subject to approval.
We may contact you for example if you order an age restricted product e.g. a craft knife.
When processing your order, the information provided will be subject to credit and fraud prevention checks.

There may be circumstances where an order will not be accepted, and this at the discretion of Cake-Links Ltd, an example of this may be where incorrect address details have been given, or fraud checks have failed.

5. Data Protection
Cake-Links will keep records of past orders and delivery/invoicing details but not credit card details. Cake-Links may occasionally contact you regarding new products and services. We do not give your contact details including your e-mail address to third parties.
When processing your order, any information you provide is subject to credit and fraud prevention checks. For these purposes we may transfer your information to a secure trusted third party for example a banking / credit card processing system e.g. SagePay

6. Payment
Credit or debit card payments are made when an order is placed. In the event that Cake-Links Ltd cannot fulfill an order, the customer will be contacted by phone and or e-mail to arrange either an extended delivery time or refund of out of stock items, or refund of the whole order.

7. Delivery of your order

UK Royal Mail Customers - If your order has not been received within 4 working days of receiving a dispatched e-mail from us - please contact us immediately.

We aim to despatch your order within 1-3 working days unless otherwise stated.
(If all items are in stock, we normally despatch orders the same day if placed before 1pm on working days! The majority of our UK mainland customers receive their orders within 2 days of placing)
Delivery times stated are estimates only, please allow extra time for Highlands, Island and International Orders, and be aware that adverse weather such as Snow can adversely affect delivery times.

Delivery charges are added at the end of your order, these are based on the estimated weight of your order, if the package weighs more than we expected we will pay the extra postage costs!

International Orders - Please allow up to 3 working days for dispatch, and a further 3-7 working days for delivery, please note that Royal Mail can take up to 20 days to deliver to you - but this is unusual. 

8. Refunds and Returned Goods
Consumables (e.g some edible powders, icing, sugar decorations), opened CD's, DVD's, Videos and cut ribbons, are not subject to our 7 day cooling off period for returns.

Damaged / Faulty Goods.

We want you to be delighted with your purchases from us. If your goods do not arrive in perfect condition, simply follow the instructions below. To help us sort out any problems as quickly as possible please use the following steps :-
i. Inform us of your complaint as soon as possible, or at least within 7 days of receiving your order.
ii. At our request, you agree to return the goods in question to reach us preferably within 14 days of the date you originally received them. For your own protection when returning items, please use recorded delivery (signed for) - retaining your Post Office Recorded Delivery (signed for) slip and receipt for Proof of Return. Or return by another tracked (traceable) courier service.

iii. You should pre-pay the cost of return postage and packing including recorded delivery. We will refund this cost to you providing we are satisfied that the goods were of unsatisfactory quality when dispatched or were damaged in transit.

Refunds will only be paid by means of original payment. We cannot refund onto another card issuer's or card holders credit or debit card. Refunds will be paid on receipt of the returned order or within 30 days (with proof of sending), whichever is sooner.

Cancelled orders

If your goods arrive and you change your mind, you can return the goods, in their original,  unopened, undamaged packaging. You must return within 14 days, and we recommend you use Royal Mail Recorded Delivery (signed for) , or other traceable courier service, so that you have a trackable proof of return. We will then refund the cost of the goods returned but not your return postage. Where an order is part returned we will refund the items returned. We will not pay any return postage costs, as we do not offer free returns.

Please note we cannot accept the return of magazines or cut ribbons this does not affect your statutory rights. 

9. Security and Fraud
Cake-Links Ltd take all reasonable care to protect the confidentiality of your personal details and credit/debit card details. Cake-Links Ltd is not liable if through no fault of it's own, your details are intercepted and used by third parties. We take all possible steps to prevent, through the use of encryption and trusted banking partners.

Cake-Links Ltd is registered with the Data Controller and in accordance with the Data Protection Act 1998 any customer personal details are strictly confidential.

10. Privacy Policy

We use your personal data to process your order, personalise your shopping experience, and make sure you're the first to know of any exciting offers.

We collect data such as your name, e-mail address, delivery and billing addresses and telephone number, when you place an order, sign up to our newsletter or enter competitions on our website.

We share some of your data with our trusted partners, e.g. credit card providers or payment gateways (e.g. paypal) when your order is processed for payment. We share your name and address with our delivery partners such as Royal Mail and Fed Ex couriers, We may also share your telephone number, if you've given it to us, it's handy though if our courier can't find you!

We will not and have never,  shared your data with any company, other than as described above.

In accordance with  GDPR regulations, Cake-Links has contacted all existing customers who were on the existing list,  to ask if they would like to remain on our newsletter subscription, and have left it up to you to say yes or no.

For the purposes of data protection legislation, we are the data controller of your personal data at Cake-Links Ltd, and we are registered with the Information Commissioners Office under registration number Z8849654

If you would like to know anything about the data we have about you, please don't hesitate to contact us at Cake-Links Ltd, 95 Bargates, Christchurch, BH23 1QQ, 01202496249 or by e-mail We are a registered company in England and Wales, company number 04809126

Under the GDPR, you have the right to:

  • Be informed about how your personal data is used
  • Access the personal data we hold about you
  • Request that we rectify any incorrect information that we hold about you
  • Receive the personal information that you have provided to us in a structured, commonly used and machine-readable format
  • Request that we transfer certain elements of your data to another data controller
  • Request that we erase your personal data in certain situations
  • Object to processing of your personal data

11. Cookies

Unfortunately we don't mean the ones you can eat! - The EU directive on Cookies mostly refers to advertising that follows you from website to website for a period of time (e.g days or weeks). We do use cookies on our website, but only for the basic processing of your order.

We also use google Ads and facebook/instagram advertising, which may themselves use cookies in order to advertise our website when you search for a related cake decorating product, but this is in no way following you after your initial search. It is a result of the search you make at google or facebook/instagram and is displayed once only.

12. Copyright - As shown at the bottom of this page, All of Cake-Links Content, including category headings, sub categories, product titles, product descriptions, images, logos and all other content is subject to Copyright Law. No permission is given by cake-links for use. We will persue action against anyone or any business using our material.

This page was last updated August 2019




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